Third Party Maintenance and Management
Because your solution is progressive in nature it must provide users with the same level of quality 24 hours a day 7 days a week, we suggest an approach that guarantees it will function properly over time and that optimises performance when changes are being carried out.
Analysis of objectives
Define key performance indicators, improve performance over time, manage load variations in development, control and reduce maintenance costs, develop applications etc. We analyse each objective in order to propose a custom solution guaranteeing the best results.
Implementation of organisation
The quality of our services depends not only on our technological expertise but also on collaboration with your teams based on a close partnership. This collaboration is based on a suitable organisation:
One representative
Whether for third party maintenance or for operations, one representative, who knows your environment well, will look after you and ensure that you are completely satisfied.
Associated experts
Depending on the problem, we call in the engineer who is best placed to provide you with the solution you want.
WebExchange platform
This tool enables you to manage all issues that have been raised online. You can set up alerts, create requests, follow the progress of our operations, consult statistical indicators etc.
Third party maintenance
Corrective Maintenance
After the guarantee period has expired - generally three months after the quality assessment has been carried out - we are able to ensure that your application runs properly for any given period. By choosing a fixed rate or ticket system, your package will provide you with simple administration, budget optimisation and maximum reactivity.
Upgrade maintenance
The development of your needs (operational) or technologies (applications) can result in the need for minor or larger changes. To better predict and manage the nature and extent of these changes, we provide production assistance.
Infrastructure management
The proper functioning of an application is linked to the management of the I.T environment. This is why our third party maintenance services are supplemented by management services for your infrastructure, system and network enabling you to be free from tasks not related to your business activity. Our operations are:
- quick : we do not depend on your service providers to carry out work on your infrastructure;
- effective : we carry out work directly on the application/infrastructure;
- sure : there are no grey areas in terms of skills and responsibilities;
- economical : you benefit from a unique and comprehensive service;
- customised: we provide all desired services including the management of relations with the hosting company.
