strengthen the effectiveness
of your organisation
Our method
How do we run your Intranet project?
To meet your objectives, we provide you with a range of expertise and support services from advice to customised training for your users.
1. We design a solution that meets your requirements
The design stage identifies the most suitable technical solution to meet your specific requirements:
- by analysing your issues, by looking at operational, technical and organisational aspects, and by supporting you to formalise users' requirements;
- by designing a detailled technical solution that relies as much as possible on generic applications or applications that are already in place in your organisation.
Our proposed solution is put into place by using:
- a technical specification that specifies IT developments on which the Intranet solution will rely;
- a project quality plan ( PQP ) that lists the reciprocal commitments required to ensure the project runs smoothly.
2. We optimise how your Intranet project is run
Because it is important that your organisation remains in control of its project, particularly in regards to features, budgets and time. We therefore suggest setting up two work groups:
- a steering committee that manages strategic aspects of the project;
- a group of key users that are involved in every stage of the project.
Our experience of working on Intranet projects means we can strengthen your project management, if you want - for example, with the help of a project manager who centralises relations with your managers or coordinates different parts of the project.
3. We carry out all the build work
The key part of this stage is our engineering service: we carry out integration and custom developments listed in the technical specifications of your project. In parallel, we develop an ergonomically designed graphical user interface to suit the identity of your company and your internal communication guidelines with the support of our graphical design studio. The delivery of the portal is preceded by a testing and quality assurance stage that ensures compliance with the Intranet project's specifications.
4. We help users to master their Intranet
As our white paper on the design of web applications mentions, browsing through an Intranet portal often requires good knowledge of the tool depending on the types of tasks that need carrying out and an ergonomically designed interface. With this in mind, we implement a custom procedure so that users can understand and use their new work tool in a better way using various tools and resources:
- A user guide for your Intranet solution describing they key areas you need to understand for everyday use; ;
- A direct training program (for end users) or indirect program (with internal trainers);
- Communication services to guide you through the changes that the implementation of an Intranet portal involves.
5. We remain in close contact with you and are available to carry out all kinds of developments
Regardless of project specific guarantees, it is a question of honour for Smile to carry out, as part of a partnership approach, adaptations and developments to our products. You however retain the right to call in an employee or other service provider. Indeed, the internet site and tool that supports it are your property : we provide you with all the source codes.
